Purpose – The purpose of the research is to conceptualize a model of tourist satisfaction at
the destination level which can serve as a background for designing a universal, …

This paper contributes to the package design research by proposing and verifying process-based
framework that explain how various package features affect customers visual attention. …

Purpose This paper theoretically and empirically aims to explore customer group flow
experiences with an urban adventure game called “escape rooms”. Design/methodology/…

This study examines the relevance and conceptualizations of the authenticity concept in cultural
tourism from the managerial standpoint. We propose a consumer-based model in which …

This study examines how internet memes, as an increasingly relevant and conceptually
distinctive type of user-generated content (UGC), represent Thailand's destination image and …

Existing literature compares neuromarketing and traditional methods, making the questionable
assumption that these are monolithic measurement alternatives all serving the same, …

Purpose – The purpose of this paper is to evaluate the market orientation of Slovenian
banks in order to identify critical areas as well as potential barriers to market orientation. In …

The notion of ‘students as customers’ continues to be prominent, yet is insufficiently explored,
especially from the standpoint of various stakeholders. To address this inadequacy, the …

Building upon the rich tradition of research on governmentality, this paper introduces the
notion of market-based governance (ie the coordinated efforts of companies to align the …

… Tomaz Kolar (Faculty of Economics, University of Ljubljana, Ljubljana, Slovenia) …
Authenticity is a quested yet controversial quality of objects, destinations and experiences …