The measurement of guest satisfaction and delight is the focus of this article. An application
of a quantitative methodology known as stance-shift analysis is proposed and demonstrated …

This paper demonstrates three alternative approaches for mining consumer sentiment from
large amounts of qualitative data found in online travel reviews. Manual content coding, …

Advertisers, marketers, and researchers all wrestle with finding the personal human presence
in text-based online communication. Social features are present, if subtle. Users of online …

Using data from a survey of divorced and separated men and women, this study suggests that
family help is less likely to be provided when the families are themselves experiencing life …

Purpose This mixed methods study uses a unique approach from social science and linguistics
methodologies, a combination of positioning theory and stance analysis, to examine how …

The increasingly widespread use of information and communication technologies and social
media has triggered major changes in tourist behaviour in terms of the organisation of travel…

… Dr Mason declares payment related to her activity as consultancy, advisory board fees, and
investigator for Boston Scientific, Cook Medical, and Medtronic. Dr Delnoy has been paid a …

Information and choices about new cancer therapies exist today that were not available just
one year ago. According to recent study led by The Leukemia & Lymphoma Society (The …

… The ideas shared at the symposium served as a springboard for the individual contributions
contained in this volume, including a discussion paper by Avrami and Mason in which they …

The mechanism of ozone-induced lung cell injury is poorly understood. One hypothesis is
that ozone induces lipid peroxidation and that these peroxidated lipids produce oxidative …