This study extends previous research on perceived value by including the role of perceived
risk within a model of the antecedents and consequences of perceived value. The model …

What distinguishes high-luxury brands from those that are low on luxury? This chapter discusses
a theoretical framework of the brand-luxury construct that leads to a specification of the …

… • Correspondence concerning this article should be addressed to Professor Lester W.
Johnson, Monash Mt. Eliza Business School, Monash University, PO Box 2224, Caulfield Jct., …

This research empirically examines for the first time the determinants of customer satisfaction
or dissatisfaction (CS/D) in the context of business professional services. The simultaneous …

Originally published in 1981. Discrete-choice modelling is an area of econometrics where
significant advances have been made at the research level. This book presents an overview of …

This research developed and empirically validated a multidimensional hierarchical scale for
measuring health service quality and investigated the scale's ability to predict important …

The study examined the way in which service quality at the point of purchase influences
consumers' perceptions of value and willingness to buy. Two alternative theoretically justifiable …

Literature on consumer engagement is growing significantly, yet there is limited empirical
research on its drivers and outcomes. This study examines the key drivers and outcomes of …

True loyalty, defined by a high relative attitude in addition to high repeat purchase, is an
extremely valuable asset to the service firm–as the customer’s search motivation for competitive …

Purpose – The purpose of this paper is to develop a set of research propositions concerned
with how the alignment between socially responsible corporate image and corporate identity …