Customer equity management: Charting new directions for the future of marketing
The authors present an overview of a new approach to marketing—one that seeks to
maximize customer equity by managing the customer asset. Using a resource-based view, the …
maximize customer equity by managing the customer asset. Using a resource-based view, the …
What is the true value of a lost customer?
Customer profitability models have evolved into an important strategic tool for marketers in
recent years. Traditional customer profitability models implicitly assume that customers can be …
recent years. Traditional customer profitability models implicitly assume that customers can be …
Quantifying the ripple: Word-of-mouth and advertising effectiveness
In this article the authors demonstrate how a customer lifetime value approach can provide
a better assessment of advertising effectiveness that takes into account postpurchase …
a better assessment of advertising effectiveness that takes into account postpurchase …
Importance of drug type, tablet shape and added diluents on drug release kinetics from hydroxypropylmethylcellulose matrix tablets
JL Ford, MH Rubinstein, F McCaul, JE Hogan… - International journal of …, 1987 - Elsevier
The dissolution of 7 drugs from hydroxypropylmethylcellulose (HPMC) matrices have been
examined to determine the time exponent (t n ) required to produce linear dissolution profiles. …
examined to determine the time exponent (t n ) required to produce linear dissolution profiles. …
Formulation of sustained release promethazine hydrochloride tablets using hydroxypropyl-methylcellulose matrices
JL Ford, MH Rubinstein, JE Hogan - International journal of pharmaceutics, 1985 - Elsevier
The effects of some formulation variables on the release rates of promethazine hydrochloride
from hydroxypropylmethylcellulose (HPMC) tablet matrices have been investigated. The …
from hydroxypropylmethylcellulose (HPMC) tablet matrices have been investigated. The …
Linking customer assets to financial performance
JE Hogan, DR Lehmann, M Merino… - Journal of Service …, 2002 - journals.sagepub.com
As more firms adopt a customer asset management approach to their business, it has
become increasingly important to understand how customer management efforts relate to the …
become increasingly important to understand how customer management efforts relate to the …
Expected relationship value: a construct, a methodology for measurement, and a modeling technique
JE Hogan - Industrial Marketing Management, 2001 - Elsevier
Managing collaborative business-to-business relationships demands an understanding of
how relationships create value for the firm and a method to accurately assess that value. The …
how relationships create value for the firm and a method to accurately assess that value. The …
The influence of additives on the cloud point, disintegration and dissolution of hydroxypropylmethylcellulose gels and matrix tablets
…, PNC Elliott, C Rostron, JE Hogan - International Journal of …, 1990 - Elsevier
The ability of a salt to lower the cloud point of hydroxypropylmethylcellulose (HPMC) gels
was found to follow their order in the lyotropic series, ie chloride < tartrate < phosphates and …
was found to follow their order in the lyotropic series, ie chloride < tartrate < phosphates and …
Hybrid channel conflict: causes and effects on channel performance
KL Webb, JE Hogan - Journal of Business & Industrial Marketing, 2002 - emerald.com
Today’s dynamic markets are forcing firms to design increasingly complex channel strategies
involving multiple channels of distribution. As the complexity of these systems increases, …
involving multiple channels of distribution. As the complexity of these systems increases, …
Mathematical modelling of drug release from hydroxypropylmethylcellulose matrices: effect of temperature
…, PNC Elliott, C Rostron, JE Hogan - International journal of …, 1991 - Elsevier
A number of mathematical models have been used to describe the release of promethazine
hydrochloride from matrices containing hydroxypropylmethylcellulose. Relationships, such …
hydrochloride from matrices containing hydroxypropylmethylcellulose. Relationships, such …