In the modern customer‐centred era, customer value is a strategic weapon in attracting and
retaining customers. Delivering superior customer value has become a matter of ongoing …

Abstract Service quality, customer satisfaction and customer value have become the priority
of both manufacturers and service provider in the increasingly intensified competition for …

It is well known that service quality, customer satisfaction and customer value are becoming
the most important factors of business success for either manufacturers or service providers. …

This paper, unlike previous studies, focuses on the decomposition of impacts of core
competencies on firm performance and the moderating effects of environmental turbulence on the …

Unlike previous studies which emphasize market oriented performance from the perspective
of firms or customers, but mainly internally, the paper proposes that firms should prioritize …

In today's turbulent environment, customers are playing a more important role in competition,
which can be reflected by customers as co‐producer, value co‐producer, or co‐developer …

Purpose – This study seeks to address three research questions: how technology capability
impact business performance? Does the linkage between technology capability and …

This paper explores the roles of brand equity and corporate reputation in customer-relationship
management (CRM) in the large transitional market of China. The study draws on …

‘Multiple-vehicle traffic accident’ refers to a crash between two or more moving objects.
Unlike single-vehicle accidents, not all drivers involving in a multiple-vehicle accident are …

A theoretical framework is proposed for determining the minimum number of bidders in
competition for projects in the construction industry. This is based on the neo-classical micro-…