User profiles for Eric J. Arnould

Eric Arnould

Aalto University
Verified email at aalto.fi
Cited by 39754

Consumer culture theory (CCT): Twenty years of research

EJ Arnould, CJ Thompson - Journal of consumer research, 2005 - academic.oup.com
This article provides a synthesizing overview of the past 20 yr. of consumer research addressing
the sociocultural, experiential, symbolic, and ideological aspects of consumption. Our …

Toward a cultural resource-based theory of the customer

EJ Arnould, LL Price, A Malshe - The service-dominant logic of …, 2006 - books.google.com
… chapter (Arnould and Thompson 2005). Rather than provide a complete compendium of
references here, we encourage interested readers to refer to Arnould and Thompson (2005). …

River magic: Extraordinary experience and the extended service encounter

EJ Arnould, LL Price - Journal of consumer Research, 1993 - academic.oup.com
This article explores the provision of extraordinary hedonic experiences on commercial,
multiday river rafting trips in the Colorado River basin. White water river rafting provides a …

How brand community practices create value

HJ Schau, AM Muñiz Jr, EJ Arnould - Journal of marketing, 2009 - journals.sagepub.com
Using social practice theory, this article reveals the process of collective value creation within
brand communities. Moving beyond a single case study, the authors examine previously …

Commercial friendships: Service provider–client relationships in context

LL Price, EJ Arnould - Journal of marketing, 1999 - journals.sagepub.com
The authors describe commercial friendships that develop between service providers and
clients as one important type of marketing relationship. They report results of five studies that …

Market-oriented ethnography: interpretation building and marketing strategy formulation

EJ Arnould, M Wallendorf - Journal of marketing research, 1994 - journals.sagepub.com
The authors show how ethnography can provide multiple strategically important perspectives
on behaviors of interest to marketing researchers. They first discuss the goals and four …

“My favorite things”: A cross-cultural inquiry into object attachment, possessiveness, and social linkage

M Wallendorf, EJ Arnould - Journal of Consumer Research, 1988 - academic.oup.com
We explore the meaning and histories of favorite objects in two cultures using surveys and
photographs. Favorite object attachment is differentiated from the possessiveness component …

Going to extremes: Managing service encounters and assessing provider performance

LL Price, EJ Arnould, P Tierney - Journal of marketing, 1995 - journals.sagepub.com
The authors advance a framework for analysis and comparison of service encounters using
three neglected dimensions—duration, affective content, and spatial proximity. They focus …

“We gather together”: Consumption rituals of thanksgiving day

M Wallendorf, EJ Arnould - Journal of consumer research, 1991 - academic.oup.com
Thanksgiving Day is a collective ritual that celebrates material abundance enacted through
feasting. Thanksgiving Day both marks and proves to participants their ability to meet basic …

Older consumers' disposition of special possessions

LL Price, EJ Arnould… - Journal of consumer …, 2000 - academic.oup.com
This article explores precipitating events, emotions, and decisions associated with older
consumers' disposition of special possessions. Findings are based on analyses of …