The effects of corporate social responsibility on brand performance: The mediating effect of industrial brand equity and corporate reputation

CS Lai, CJ Chiu, CF Yang, DC Pai - Journal of business ethics, 2010 - Springer
In this article, the researchers explore the following question. Can corporate social
responsibility (CSR) and the corporate reputation of a firm lead to its brand equity in business-to-…

[PDF][PDF] Determining factors of patient satisfaction for frequent users of emergency services in a medical center

JA Huang, CS Lai, WC Tsai, RH Weng… - Journal-Chinese …, 2004 - researchgate.net
Background. The present era of a competitive healthcare environment indicates that providers
have been convinced that attentiveness to patient satisfaction is integral to care quality …

Corporate social responsibility and brand advocacy in business-to-business market: The mediated moderating effect of attribution

DC Pai, CS Lai, CJ Chiu, CF Yang - Journal of Business Ethics, 2015 - Springer
This paper examines how industrial buyers’ attributions of their suppliers’ actions of corporate
social responsibility (CSR) are related to both the brand advocacy and brand equity. Using …

The effects of market orientation on relationship learning and relationship performance in industrial marketing: The dyadic perspectives

CS Lai, DC Pai, CF Yang, HJ Lin - Industrial marketing management, 2009 - Elsevier
From dyadic perspectives, this study explores the effect of market orientation on relationship
learning and relationship performance and the moderating effect of relationship quality in …

The effects of influence strategies on dealer satisfaction and performance in Taiwan's motor industry

CS Lai - Industrial Marketing Management, 2007 - Elsevier
The studies of influence strategies in channel relationships have focused on western,
individualistic countries. This study seeks to extend the empirical findings in Taiwan's motor …

Consumer value co-creation in online business: the case of global travel services

R Smaliukiene, L Chi-Shiun… - Journal of Business …, 2015 - Taylor & Francis
This paper aims to examine the application of value co-creation approach in online travel
service based on service-dominant logic. Drawing on recent works, the research indicates …

Relationship learning from organizational knowledge stores

CF Yang, CS Lai - Journal of Business Research, 2012 - Elsevier
This study examines the effect of relationship learning between customers and suppliers on
relational knowledge stores and the moderating role of dyadic trust. The results reveal that …

The use of influence strategies in interdependent relationship: The moderating role of shared norms and values

CS Lai - Industrial Marketing Management, 2009 - Elsevier
The purpose of this study is to explore the effect of interdependence on the influence
strategies and investigate the moderating role that “shared norms and values” play in the …

The impact of trust on the relationship between inter-organisational collaboration and product innovation performance

CS Lai, CS Chen, CJ Chiu, DC Pai - Technology Analysis & …, 2011 - Taylor & Francis
Product innovation performance is an important indicator for evaluating a firm's research
and development. This study is different from past research in that the relationship between …

The effects of service quality on customer relational benefits in travel website

CS Lai, CS Chen, PJ Lin - PICMET'07-2007 Portland …, 2007 - ieeexplore.ieee.org
Relational benefits are important factors to build relationships with customers. As for our
knowledge, no researches have focused on the relationships between service qualities of travel …