RT Journal Article SR Electronic T1 Customer Empowerment in the Digital Age JF Journal of Advertising Research JO J Advert Res FD WARC SP 4 OP 8 DO 10.2501/JAR-2016-007 VO 56 IS 1 A1 Oguz Ali Acar A1 Stefano Puntoni YR 2016 UL http://www.journalofadvertisingresearch.com/content/56/1/4.abstract AB