TY - JOUR T1 - How to Capture Consumer Experiences: A Context-Specific Approach To Measuring Engagement JF - Journal of Advertising Research JO - J Advert Res SP - 39 LP - 52 DO - 10.2501/JAR-2015-028 VL - 56 IS - 1 AU - Bobby J. Calder AU - Mathew S. Isaac AU - Edward C. Malthouse Y1 - 2016/03/01 UR - http://www.journalofadvertisingresearch.com/content/56/1/39.abstract N2 - Although academics and practitioners have embraced customer engagement as a major objective of marketing, the conceptualization and measurement of engagement is challenging. Prior research largely has relied on conventional “one-size-fits-all” measures with a fixed set of scale items. The current, more flexible approach measures engagement based on context-specific experiences that can vary across brands and products. Three studies examining engagement when consuming (a) live jazz music, (b) newspapers, and (c) television programming provided evidence that a flexible approach to measuring engagement can help predict consumer behavior. The third of these studies also provided new evidence that engagement with television programming increases advertising effectiveness. ER -