PT  - JOURNAL ARTICLE
AU  - Hogan, John E.
AU  - Lemon, Katherine N.
AU  - Libai, Barak
TI  - Quantifying the Ripple: Word-of-Mouth and Advertising Effectiveness
AID  - 10.1017/S0021849904040243
DP  - 2004 Sep 01
TA  - Journal of Advertising Research
PG  - 271--280
VI  - 44
IP  - 3
4099  - http://www.journalofadvertisingresearch.com/content/44/3/271.short
4100  - http://www.journalofadvertisingresearch.com/content/44/3/271.full
SO  - J Advert Res2004 Sep 01; 44
AB  - In this article the authors demonstrate how a customer lifetime value approach can provide a better assessment of advertising effectiveness that takes into account postpurchase behaviors such as word-of-mouth. Although for many advertisers word-of-mouth is viewed as an alternative to advertising, the authors show that it is possible to quantify the way in which word-of-mouth often complements and extends the effects of advertising. The authors provide a simple approach to the measurement of postpurchase word-of-mouth sales effects and demonstrate how firms may be underestimating advertising effectiveness by ignoring such effects. Their approach illustrates how customer lifetime value models can provide an important tool to assess the long-term effects of advertising campaigns.