RT Journal Article SR Electronic T1 Book Review: How Customers Think JF Journal of Advertising Research JO J Advert Res FD WARC SP 216 OP 218 DO 10.1017/S0021849904000145 VO 44 IS 2 A1 William A. Cook YR 2004 UL http://www.journalofadvertisingresearch.com/content/44/2/216.abstract AB A review of “How Customers Think: Essential Insights into the Mind of the Market” by Gerald Zaltman.