This article presents a scale to measure active empathetic listening (AEL) of salespeople.
AEL is defined as a form of listening practiced by salespeople in which traditional active …

… The active listener might say, ''What is it that you don't like about the color?" and then add,
"Is there anything else about the car that you don't like?" The active empathetic listener might …

… Tanya Drollinger is the corresponding author and can be contacted at: tanya.drollinger@uleth.ca
Dr Lucette B. Comer has a MBA and PhD from the University of Maryland, and is …

… We calculate a t statistic for the difference in path coefficients between the groups, using
our … Finally, we calculate the p values to determine the significance levels of the t statistics. …

… In order to test H1, independent sample t-tests were used. The difference was statistically
significant at the 0.004 level with a t value of 2.947. The findings supported the notion that …

… the speaker’s words (Comer & Drollinger, Citation1999). On the lowest level, the listener
pays little attention to the words and doesn’t take in information from nonverbal cues or feeling …

… Many times donors don't know what to expect from their volunteer efforts or donation until
they realize they didn't receive a thank you or a tax receipt. However, preserving a long-term …

For the past several decades women have been moving into the United States workforce in
greater numbers and they have been gaining access to the types of jobs that were, …

… In fact, an independent samples t-test was conducted on the usage of celebrity endorsers
and it was found that large agencies indeed were more likely to utilize celebrity campaigns (t=…

… However, Target ended the relationship later because the initiative didn’t generate much
excitement among shoppers. In both cases consumer responses were poor and the SIS …