… Mature timber habitat (Grove 2001a) is perhaps the only term in frequent use that can be
used to sum up all the key habitat features on which saproxylic insects depend. Examples …

This paper reviews some of the ways in which environmental and interpersonal characteristics
may influence the consumer's perception of the services marketing exchange. This is …

Applications of observational data collection methods to services marketing research are
explored. Three key dimensions that distinguish the various forms of observational methods …

Service encounters often occur in the presence of multiple customers who share the servicescape
with each another. This study was conducted to ascertain the positive and/or negative …

… As an extension of an earlier study (Kangun, Carlson and Grove 1991), this research seeks
to provide some initial answers to these questions. The prior examination focused only on …

As organizations increasingly target consumers who are concerned about the environment,
the nature of their advertising becomes more of an issue. While much has been written about …

The increased interest in services marketing during the past decade reflects a growing
appreciation of the role services play in the economies of the United States and the world. Nearly …

Over the past decade there has been an increasing awareness of the many ways that
businesses affect the ecology of the planet. Most of the attention, however, has been directed …

The relative influence of setting, employees, other customers, and overall performance of a
service on customers’ satisfaction/dissatisfaction with the service organization was the focus …

Even though service marketers are interested in influencing customer choice at the service
provider level (ie the service brand level), the decision to patronize a particular service firm …