In today’s turbulent business environment, customer retention presents a significant challenge
for many service companies. Academics have generated a large body of research that …

… Author links open overlay panel Sandra C Matz 1 , Oded Netzer 2 … Netzer O, Lemaire A,
Hertzenstien M: When words sweat: Identifying signals for loan default in the text of loan … Netzer …

Web 2.0 provides gathering places for Internet users in blogs, forums, and chat rooms.
These gathering places leave footprints in the form of colossal amounts of data regarding …

Words are part of almost every marketplace interaction. Online reviews, customer service
calls, press releases, marketing communications, and other interactions create a wealth of …

This research models the dynamics of customer relationships using typical transaction data.
Our proposed model permits not only capturing the dynamics of customer relationships, but …

This tutorial provides evidence that character misrepresentation in survey screeners by Amazon
Mechanical Turk Workers (“Turkers”) can substantially and significantly distort research …

The compromise effect denotes the finding that brands gain share when they become the
intermediate rather than extreme option in a choice set. Despite the robustness and …

… where P r o b ( R e p a y m e n t j ) is the probability of repayment of loan j based on the
corresponding model (with or without the text), a m o u n t _ g r a n t e d j is the principal amount …

We identify gaps and propose several directions for future research in preference measurement.
We structure our argument around a framework that views preference measurement as …

In this research, the authors investigate the prevalence, robustness, and possible reasons
underlying the polarity of online review distributions, with the majority of the reviews at the …