The neotropical Atlantic Forest supports one of the highest degrees of species richness and
rates of endemism on the planet, but has also undergone a huge forest loss. However, there …

Customer satisfaction is a key issue for every company wishing to increase customer loyalty
and thereby create a better business performance. An important question is therefore: What …

<p>In this article the ideas behind the European Customer Satisfaction Index are introduced.
The methodology is explained and various methods of estimation are discussed. The …

What drives customer satisfaction and loyalty? Which drivers have the largest impact on
customer satisfaction and loyalty? Are there cross-industry diVerences in the drivers’ impact on …

This article describes the development and application of a structural equation model which
allows librarians to quantitatively measure library users’ perceived quality, satisfaction and …

Customer satisfaction is a key issue for every company wishing to increase the value of
customer assets and create a better business performance. To increase the value of customer …

It is known that large fragment sizes and high connectivity levels are key components for
maintaining species in fragments; however, their relative effects are poorly understood, …

Purpose The purpose of this paper is to investigate how today’s new type of opinion leaders,
“Citizen Influencers” (CIs), persuade their followers by exploring which characteristics …

Theoretical and empirical studies demonstrate that the total amount of forest and the size and
connectivity of fragments have nonlinear effects on species survival. We tested how habitat …

Tropical forests play an important role in the global carbon cycle, as they store a large amount
of carbon (C). Tropical forest deforestation has been identified as a major source of CO 2 …