The antecedents and consequences of trust in online-purchase decisions

SJ Yoon - Journal of interactive marketing, 2002 - Elsevier
The primary research objective of this study rests on presenting and validating a model for
the antecedents and consequences of consumer trust in the context of online purchase …

An empirical validation of a loyalty model based on expectation disconfirmation

SJ Yoon, JH Kim - Journal of consumer marketing, 2000 - emerald.com
Investigates the concept of maker loyalty as it applies to the automobile market in Korea. The
study has three major objectives: first, it examines the effects of expectation disconfirmation …

Is the Internet more effective than traditional media? Factors affecting the choice of media

SJ Yoon, JH Kim - Journal of advertising research, 2001 - journalofadvertisingresearch.com
This study seeks to compare the differences in media characteristics between the internet and
traditional media, then determine product characteristics that are the most influential in the …

Predicting the use of online information services based on a modified UTAUT model

JC Oh, SJ Yoon - Behaviour & Information Technology, 2014 - Taylor & Francis
There is a growing consensus that the conventional technology acceptance model should
be modified and expanded to provide a better understanding of the behaviour related to …

Service orientation: Its impact on business performance in the medical service industry

SJ Yoon, DC Choi, JW Park - The Service Industries Journal, 2007 - Taylor & Francis
From the viewpoint of internal marketing, employees who are content in their job may be
motivated to satisfy their customers better than ones who are not content. Another relevant …

Theory‐based approach to factors affecting ethical consumption

JC Oh, SJ Yoon - International Journal of Consumer Studies, 2014 - Wiley Online Library
The main objective of this study is to introduce and validate a new model of ethical consumption
intention with the aim of identifying salient factors that influence consumer's attitude and …

Antecedents and consequences of in‐store experiences based on an experiential typology

SJ Yoon - European Journal of Marketing, 2013 - emerald.com
Purpose – This paper aims to verify the hypothetical relationships between antecedent and
consequence variables of consumer's shopping experiences based on an experiential …

Do sensory ad appeals influence brand attitude?

SJ Yoon, JE Park - Journal of Business Research, 2012 - Elsevier
This article presents two studies that investigate whether or not sensory appeal preferences
in advertisements affect brand attitude. Study 1 seeks to discover empirically whether self-…

Does customer experience management pay off? Evidence from local versus global hotel brands in South Korea

SJ Yoon, HJ Lee - Journal of Hospitality Marketing & Management, 2017 - Taylor & Francis
This study investigates the role of customer experiences in increasing hotels’ sustainable
competitiveness through its impact on service quality, customer satisfaction (CS), and brand …

Validation of haptic enabling technology acceptance model (HE-TAM): Integration of IDT and TAM

J Oh, SJ Yoon - Telematics and Informatics, 2014 - Elsevier
This study examined the factors affecting the adoption of Haptic Enabling Technology (HET)
based products by developing an integrated research framework which combines …