Despite the rapidly growing customer relationship management (CRM) literature, the dimensions
of CRM and their effects on customer outcomes remain equivocal. In this research, we …

This research investigates the factors that drive customer satisfaction and loyalty in e-markets.
Employing qualitative interviews and field research, we identify key factors that drive …

In seeking to enhance the effectiveness of coupon promotions, researchers have long sought
to identify “coupon prone” consumers. Previous measures of coupon proneness have not …

Characteristics of the deformation fields associated with chip formation in plane strain
machining are described. The ability to impose very large strain deformation in a controlled …

Nicotinamide N-methyltransferase (NNMT) is a cytosolic enzyme that catalyzes the transfer
of a methyl group from the co-factor S-adenosyl-L-methionine (SAM) onto the substrate, …

In this work, the two challenges in hot-dip galvanizing of high strength dual phase steel such
as surface selective oxidation and mechanical property degradation were discussed. It was …

Large plastic strains between 1 and 15 can be imposed in chips formed by plane-strain (2-D)
machining of metals and alloys. This approach has been used to examine microstructure …

Laser Additive Manufacturing (LAM) is a promising technology for manufacturing gas turbine
components with enhanced design capability and a significant reduction in part weight. …

In spite of their interesting properties, nanostructured materials have found limited uses
because of the cost of preparation and the limited range of materials that can be synthesized. It …

Segregation and selective oxidation phenomena of minor alloying elements during annealing
of steel sheets lead to the formation of bare spots after hot dip galvanizing. In order to …