Customer satisfaction and the services marketing mix

R Yelkur - Journal of professional services marketing, 2000 - Taylor & Francis
As the US economy continues to shift from a manufacturing to a service orientation, it is important
for marketers to understand the importance of reactively adapting to customers through …

Differential pricing and segmentation on the Internet: the case of hotels

R Yelkur, MMN DaCosta - Management Decision, 2001 - emerald.com
In the ever‐changing electronic environment of the twenty‐first century, price is one of the
key strategic elements that is often overlooked by firms. The paper addresses differential …

Exploring the animosity domain and the role of affect in a cross-national context

EB Nes, R Yelkur, R Silkoset - International Business Review, 2012 - Elsevier
PURPOSE: The purpose of this paper is to contribute to the development of animosity theory
in three areas; construct domain, the mediating role of affect and model testing. DESIGN/…

Consumer affinity for foreign countries: Construct development, buying behavior consequences and animosity contrasts

EB Nes, R Yelkur, R Silkoset - International Business Review, 2014 - Elsevier
… Author links open overlay panel Erik Bertin Nes a , Rama Yelkur b 1 , Ragnhild Silkoset c
2 … Dependent variable: micro country image R 2 for micro country image .22 F 50.160 Sig .001. …

The USA's biggest marketing event keeps getting bigger: An in-depth look at Super Bowl advertising in the 1990s

C Tomkovick, R Yelkur, L Christians - Journal of Marketing …, 2001 - Taylor & Francis
Over the last decade, US Super Bol advertising has evolved into a unique phenomenon. US
advertisers love the Super Bowl because it has reached an average television audience of …

Gender differences in service quality expectations in the fast food industry

R Yelkur, S Chakrabarty - Services Marketing Quarterly, 2006 - Taylor & Francis
Services marketers can influence the evaluation of service quality by “managing” customer
expectations. Expectations can also provide insights into market segmentation strategies. …

Ethnocentrism and buying intentions: Does economic development matter?

R Yelkur, S Chakrabarty… - Marketing …, 2006 - search.ebscohost.com
The purpose of this study was to investigate if the level of economic development of a country
influences the effect of ethnocentrism on purchase intentions and to study country of origin …

Global markets and the new product development process

R Yelkur, P Herbig - Journal of Product & Brand Management, 1996 - emerald.com
… step‐by‐step process” say Yelkur and Herbig in propounding a … Yelkur and Herbig don’t
answer these questions but do … However, many businesses would challenge Yelkur and Herbig …

The effects of ad irritation on brand attitudes

S Chakrabarty, R Yelkur - Journal of Promotion Management, 2006 - Taylor & Francis
Brand attitude has been proposed to be an antecedent to purchase intentions. However, very
few studies have specifically focused on ad irritation as an antecedent to attitude towards …

Super Bowl advertising effectiveness: Hollywood finds the games golden

R Yelkur, C Tomkovick, P Traczyk - Journal of Advertising Research, 2004 - cambridge.org
Super Bowl advertising receives considerable media attention each year, in part, because of
the large TV audience the event attracts. Since 2000, advertisers have spent an average of …