User profiles for Jacques Nantel

Jacques Nantel

HEC Montréal
Verified email at hec.ca
Cited by 6653

The influence of online product recommendations on consumers' online choices

S Senecal, J Nantel - Journal of retailing, 2004 - Elsevier
This study investigates consumers’ usage of online recommendation sources and their
influence on online product choices. A 3 (websites) × 4 (recommendation sources) × 2 (products) …

A reliable and valid measurement scale for the perceived service quality of banks

K Bahia, J Nantel - International journal of bank marketing, 2000 - emerald.com
Describes a study performed in Canada to develop a reliable and valid scale for the
measurement of the perceived service quality of bank services. A sample of retail banking …

Consumers' decision-making process and their online shopping behavior: a clickstream analysis

S Senecal, PJ Kalczynski, J Nantel - Journal of Business research, 2005 - Elsevier
The objective of this study is to investigate how different online decision-making processes
used by consumers, influence the complexity of their online shopping behavior. During an …

Corporate codes of ethics and sales force behavior: A case study

WA Weeks, J Nantel - Journal of Business Ethics, 1992 - Springer
A growing public concern regarding ethical business conduct has stimulated marketing
research in the ethics area. This study is the first empirical research to investigate the …

Marketing ethics: is there more to it than the utilitarian approach?

J Nantel, WA Weeks - European journal of marketing, 1996 - emerald.com
Of all the management fields, marketing is probably that which seems the most paradoxical
when it comes time to consider its ethical aspect. This paradox stems from the fact that the …

The impact of language and culture on perceived website usability

J Nantel, E Glaser - Journal of Engineering and Technology Management, 2008 - Elsevier
Online retailers offering their products across national and cultural borders are eager to
enhance the usability of their websites to attract large numbers of visitors. The results of the …

Is more always better? Investigating the task-technology fit theory in an online user context

M Aljukhadar, S Senecal, J Nantel - Information & Management, 2014 - Elsevier
We used Task-Technology Fit (TTF) theory to examine the drivers and consequences of
successful task completion by a user in an online context. The theory suggests that the fit …

The impact of reading a web site's privacy statement on perceived control over privacy and perceived trust

M Arcand, J Nantel, M Arles‐Dufour… - Online Information …, 2007 - emerald.com
Purpose – The purpose of this research is to study the impact of reading a web site's privacy
statement on the perceptions of control over privacy and trust in a cyber merchant. Design/…

The measurement of electronic service quality: Improvements and application

G Bressolles, J Nantel - … Journal of E-Business Research (IJEBR), 2008 - igi-global.com
Several measurement scales have been designed by both practitioners and researchers to
evaluate perceptions of electronic service Quality. This article tests three of the main …

My virtual model: Virtual reality comes into fashion

J Nantel - Journal of Interactive Marketing, 2004 - journals.sagepub.com
On a summer evening in 2003, when half of North America was plunged into the most
devastating power failure in history, Louise Guay, president and co-founder of the company My …