This article explores direct and indirect antecedents that contribute to corporate image formation
in a service recovery context. Two studies were carried out in Egypt. Study 1 comprises …

The growth of interactive technologies has fostered different online health communities (OHCs)
where individuals share similar interests in health-related information and exchange …

The articles comprising this thematic symposium suggest options for exploring the nexus
between freedom and unfreedom, as exemplified by the British abolitionists’ anti-slavery …

The primary aim of this study was to investigate the use of humor as a masking device for
deceptive advertising claims. Content analysis on a total of 238 ads assessed whether humor …

It is generally accepted that an understanding of quality conceptualizations is instrumental
in the design and development of customer care programs. This study applies the …

This study seeks to deconstruct the multidimensionality of the Interactive Value Formation (IVF)
process within complex and prolonged Technology-Based Self-Services (TBSSs). …

Purpose – The current study aims to examine the extent to which donor religiosity and self‐construal
encourage the development of donor‐perceived relationship quality and intention …

Despite significant government efforts to bolster individual philanthropy, giving by individuals
(as a percentage of household income) has remained remarkably static and participation in …

Corporate reputation in Europe and North America is increasingly seen as a function of how
firms treat their stakeholders. In the United States, stakeholder theory has been touted as a …

Purpose Despite the increasing utilization of webpages for the purposes of information
seeking, customers’ concerns have become a crucial impediment for online shopping. The …