This paper explores the implicit assumption in the growing body of literature that social
media usage is fundamentally different in business-to-business (B2B) companies than in the …

Blockchain technologies are benefiting from significant interest in both societal and business
contexts. Cryptocurrencies like Bitcoin have grown rapidly in user adoption over the past 8 …

Purpose This paper aims to examine if (and how), enterprise social media (ESM) can be
understood as a strategic knowledge management phenomenon to improve organizational …

Social media (SM) constitutes a valuable source of market intelligence, characterised by
great ease and efficiency of interactions between networked partners, and by facilitation of …

Unlike traditional media, our interactions with political parties via social media are generally
public, subject to scrutiny by others and, consequently, a self-presentation concern. This …

Vicarious consumption of travel is ubiquitous. However little is known about the psychological
processes this initiates or the potential for resultant behaviors beyond direct steps toward …

Improved employee collaboration and communication can be facilitated by social
technologies that extend within and beyond organisations. These social technologies have …

… Hughes, Park, Kietzmann, and Archer-Brown dispel some of theconfusion surrounding
blockchain by explaining blockchain principles, outliningitsbenefits,andmappingoutitscurrentand …

Social customer relationship management (SCRM) is an evolving discipline which uses
technology as a communication channel. It is under-researched and is lacking in its use of …

Many retailers have expanded their businesses by adding Internet sales channels. There are
many advantages of such multi-channel business operation, however, these may be offset …