RT Journal Article SR Electronic T1 The Downside of Digital Word of Mouth And the Pursuit of Media Quality JF Journal of Advertising Research JO J Advert Res FD WARC SP 127 OP 131 DO 10.2501/JAR-2017-020 VO 57 IS 2 A1 Gian M. Fulgoni A1 Andrew Lipsman YR 2017 UL http://www.journalofadvertisingresearch.com/content/57/2/127.abstract AB