PT  - JOURNAL ARTICLE
AU  - Bruno Schivinski
AU  - George Christodoulides
AU  - Dariusz Dabrowski
TI  - Measuring Consumers' Engagement With Brand-Related Social-Media Content
AID  - 10.2501/JAR-2016-004
DP  - 2016 Mar 01
TA  - Journal of Advertising Research
PG  - 64--80
VI  - 56
IP  - 1
4099  - http://www.journalofadvertisingresearch.com/content/56/1/64.short
4100  - http://www.journalofadvertisingresearch.com/content/56/1/64.full
SO  - J Advert Res2016 Mar 01; 56
AB  - The purpose of the current study was to develop a scale to measure the consumer's engagement with brand-related social-media content, based on three dimensions established in the framework of an earlier theoretical construct, “Consumer's Online Brand-Related Activities” (Muntinga, Moorman, and Smit, 2011). Qualitative techniques were used to generate an initial pool of items that captured different levels of consumer engagement with consumption, contribution, and creation of brand-related social-media content. Quantitative data from a survey of 2,252 consumers across Poland then was collected in two phases to calibrate and validate the ensuing scale, measuring participants' engagement, with nearly 300 brands spanning a range of industries. Results confirmed the structure and psychometric properties of the scale.