PT - JOURNAL ARTICLE AU - Peyton R. Mason AU - Boyd H. Davis TI - More than the Words: Using Stance-Shift Analysis to Identify Crucial Opinions and Attitudes in Online Focus Groups AID - 10.2501/S0021849907070511 DP - 2007 Dec 01 TA - Journal of Advertising Research PG - 496--506 VI - 47 IP - 4 4099 - http://www.journalofadvertisingresearch.com/content/47/4/496.short 4100 - http://www.journalofadvertisingresearch.com/content/47/4/496.full SO - J Advert Res2007 Dec 01; 47 AB - Advertisers, marketers, and researchers all wrestle with finding the personal human presence in text-based online communication. Social features are present, if subtle. Users of online research must work to identify when and how unseen writers are or are not strongly committed to what they have just written, and must work even harder to keep from reading themselves and their own biases into the text being analyzed. Our discussion illustrates how stance-shift analysis, as a type of quantitative content analysis, maximizes understanding of online communication through its identification of key language patterns that highlight consumer evaluation, attitudes, and attribution of behaviors or opinions.