RT Journal Article SR Electronic T1 Corporate Reputation: Our Role in Sustaining and Building a Valuable Asset JF Journal of Advertising Research JO J Advert Res FD WARC SP 290 OP 293 DO 10.1017/S0021849905050324 VO 45 IS 3 A1 Louis Capozzi YR 2005 UL http://www.journalofadvertisingresearch.com/content/45/3/290.abstract AB One of America's greatest inventors, Benjamin Franklin, once said “glass china and reputation are easily cracked, but never well mended.” A simplistic and thankfully outdated notion, yet with an element of truth.